At EasyPoop.org, we strive to ensure a smooth and reliable delivery experience. Our Shipping Policy outlines the details regarding order processing, shipping times, fees, tracking, and handling of delays or lost packages.
- Order Processing Time
Orders are processed within three (3) business days following purchase confirmation. During peak times (such as holidays), processing may take an additional 1–2 business days. You will receive an email confirmation once your order has been processed and prepared for shipment. - Shipping Locations
We ship to most countries, including the United States, Canada, Europe, and select regions worldwide. Please note that some international destinations may have restrictions or additional customs requirements. - Shipping Methods and Estimated Delivery Times
- Standard Shipping: Orders are shipped from Hong Kong and typically take between 7–15 business days to reach their destination, depending on your location.
- Expedited Shipping: If expedited shipping is available for your location, you will see this option at checkout. Expedited shipping typically reduces transit time, though costs may vary.
- Shipping Costs
Shipping fees are calculated based on the destination, weight, and shipping method selected and will be shown during checkout. Any applicable customs duties, taxes, or import fees are the responsibility of the customer. - Order Tracking
Once your order is shipped, you will receive an email with tracking information. Please allow 1–2 days for tracking updates to appear. Use this tracking link to monitor your order’s progress. - Customs and Import Taxes
Orders shipped internationally may be subject to customs duties and taxes, which vary by country. These fees are not included in our prices or shipping costs and are the responsibility of the customer. We recommend checking with your country’s customs office for more information. - Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first. If the package is confirmed lost or significantly delayed, contact our support team at [email protected] for assistance. - Undeliverable Packages
Packages returned to us due to incorrect addresses, refusal of delivery, or unclaimed status may incur additional fees. If your package is returned, we will contact you to arrange redelivery, which may include additional shipping charges.
For any other questions regarding shipping, please contact us at [email protected].