At EasyPoop.org, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, please review our Return & Refund Policy below.
Eligibility for Returns and Refunds
Returns and refunds are available for items returned in their original condition and packaging within 30 days of delivery.
To initiate a return, please contact us at [email protected] with your order number, proof of purchase, and reason for return.
Non-Returnable and Non-Refundable Items
- Items that have been used or are not in their original packaging are not eligible for return or refund.
- Digital products or services, if applicable, are non-refundable once accessed or downloaded.
Return Shipping
Customers are responsible for covering return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item without tracking.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery at [email protected] with photos and a description of the issue. We will arrange a replacement or refund at no additional cost to you.
Refund Process
Once we receive and inspect your return, you will be notified of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–7 business days. Please note that depending on your payment provider, it may take additional time for funds to appear in your account.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order.
Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank or credit card statement.
- Contact your bank or credit card provider; processing times may vary.
If the issue persists, reach out to us at [email protected] for further assistance.
We are here to ensure your satisfaction. For any additional questions regarding returns or refunds, please contact us.